{"product_id":"hardwiring","title":"Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference by Quint Studer (Good, 2003, Pbk, 280 pgs, Fire Starter Pub)","description":"\u003cp\u003e\u003cstrong\u003eCover has some wear; pages are unmarked.0974998605\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eHardwiring Excellence\u003c\/span\u003e offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eStuder, a nationally acclaimed educator, coa\u003cstrong\u003ec\u003c\/strong\u003eh, and thought leader in healthcare today, is a master storyteller, mixing stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eBased on Studer Group's Nine Principles, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAt the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.\u003c\/span\u003e\u003c\/p\u003e","brand":"Faith Books23","offers":[{"title":"Default Title","offer_id":49770481615075,"sku":null,"price":2.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0678\/3303\/7027\/files\/rn-image_picker_lib_temp_1323053b-2af0-46b1-9669-11ca23284766.jpg?v=1789742855","url":"https:\/\/faithbooks23.com\/products\/hardwiring","provider":"Faith Books23","version":"1.0","type":"link"}